Non Surgical Terms and Conditions
Please read our terms and conditions:
Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A charge of (£50) is made, payable in advance.
New Patient –Telephone Consultation
Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A charge of (£50) is made, payable in advance.
Appointments
- You will be sent appointment reminders the day before your appointment, either by text or email.
- Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
- When diaries are particularly busy, we may take a nominal deposit, of (£ 50) refundable on attendance, to mitigate missed appointments.
- Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
- Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-3 weeks has passed.
- New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, we do not offer treatment on the first visit.
- (laser/IPL/hyaluronidaise) treatment cannot be performed without a prior assessment and test patch.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
- Consultation and assessment
- Provision of information and advice
- Safe treatment with evidence based products
- Follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
(Skin care products) are non-returnable/refundable.Minimum Treatment Age
No-one under the age of 21 will be accepted into the premises for any treatment.
Please do not bring children to the clinic.
Children will not be allowed to accompany you into the treatment rooms.
Patients must call the clinic at the time agreed. A charge of (£50) is made, payable in advance.
Payment
- Patients will receive one free of charge consultation; subsequent consultations will be subject to a (£50) fee which may be deducted against treatment costs.
- You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
- Payment is taken, in full at the time of treatment.
- The clinic accepts cash, or major debit and credit cards.
- For (Sculptra®) treatment, a non-refundable deposit is taken at the time of booking, when the product will be prepared, a minimum of (3 days) in advance.
- A discretionary deposit will be taken for some treatments and in some circumstances
- Discounts/vouchers cannot be applied to (products/treatments)
Patients must call the clinic at the time agreed. A charge of (£50) is made, payable in advance.
Dermal Fillers
Dermal Filler treatments offer patients a wide range of benefits, including a more youthful appearance.
Privè Pout
This lip filler treatment is specifically designed to restore fullness and a plump appearance to your lips
Skin Peel
Our premium skin peels are medical grade and will leave your skin looking glowing and dewy